Last Updated: October 25, 2024
We are committed to transparency and customer satisfaction. This Refund Policy outlines the conditions and circumstances under which refunds may be issued, in compliance with Singapore’s consumer protection laws, including the Consumer Protection (Fair Trading) Act (CPFTA).
1. General Policy
All payments for plans, job-matching services, or other services provided through our platform are generally non-refundable. By purchasing services or plans, you acknowledge and accept this Refund Policy.
2. Refund Eligibility
In certain situations, we may consider refund requests. Refunds will only be granted under the following circumstances:
Technical Issues: If a technical error on our platform or payment gateway results in unsuccessful access to purchased services or failure of a transaction, please contact us for assistance. Refunds or plans may be provided if we are unable to resolve the issue.
Unauthorized Transactions: If a transaction was completed without your authorization, notify us immediately. We will investigate the issue, and if found valid, a full refund may be issued.
Service Unavailability: In the unlikely event that our platform is inaccessible for an extended period due to our fault, and you are unable to use your purchased credits, you may request a refund or plan extension.
3. Non-Refundable Situations
We do not issue refunds in the following situations:
Change of Mind: Refunds will not be granted if you decide you no longer want to use our services or change your mind about purchasing credits or services.
Unused Plans: Purchased plans that remain unused are non-refundable and will expire as per the terms of your plan.
Job Application Outcome: We do not guarantee job placements, and we are not responsible for the hiring decisions made by employers. Refunds will not be issued based on the success or outcome of a job application.
4. Refund Process
To request a refund, please contact us within 7 days of the transaction date, providing your transaction ID and the reason for the refund request. Our team will review your case and notify you of the refund decision within 5-10 business days. If approved, the refund will be processed back to your original payment method.
5. Payment Provider Policies
Refunds may be subject to the terms and conditions of third-party payment providers (e.g., PayPal). Any transaction fees or processing costs incurred during the purchase may not be refundable, depending on the provider's policy.
6. Amendments to This Refund Policy
We reserve the right to amend this Refund Policy at any time. Any updates will be posted on our Site with a “Last Updated” date. Your continued use of the platform signifies acceptance of any updated terms.
Contact Us
If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us at:
Pinghowe
28 Senang Crescent, Bizhub28, # 05-04, Singapore 416601
By using our platform and making a purchase, you agree to this Refund Policy. We aim to ensure clarity and fairness in all transactions, adhering to Singapore’s laws on consumer protection.
